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CX Analytics gives you the real-time call insights needed to improve customer experience before problems escalate.
CX Analytics is part of CX Suite, Akixi’s unified CX intelligence platform.
Platform Availability
What CX Analytics Delivers
Know what is happening right now
Live wallboards, real-time queue depth and agent availability at a glance. See exactly what is happening across your operation as it happens, not an hour later.
Understand every call from start to finish
Cradle-to-grave call journey tracking across every inbound, outbound and internal call. With 300+ metrics, drill into agents, queues and time periods to find the patterns driving performance up or down.
Act on intelligence, not instinct
AI-assisted notifications alert you before SLAs breach. Scheduled reports, trend analysis and lost caller recovery give you everything you need to make smarter decisions, faster.
Add the Intelligence Layer
When CX Analytics connects with the rest of CX Suite, every data point becomes richer, every insight becomes more actionable, and every system your customers use gets smarter automatically.
Add Call Recording
Drill from any live dashboard metric directly into the call recording behind it. No searching, no scrolling, no guessing.
Add CRM Integration
Know who is calling before the conversation starts. CRM context surfaced alongside every live call and historical record.
Add AI-Powered Scoring
See CX scores alongside every call record. Understand not just what happened on every call, but how well it was handled.
Ready for a demo?
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