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Trust HubWelcome to Akixi’s Cookie Policy.
This Cookie Policy explains how Akixi (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognise you when you use our application. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What Are Cookies?
A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.
Why Do We Use Cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our websites to operate, and we refer to these as “essential” or “strictly necessary” cookies.
Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our websites for advertising, analytics, and other purposes. This is described in more detail below:
The Cookies We Use
| Name | Expiry | Type | Purpose |
| Essential Cookies | |||
| JSESSIONID | Session | server_cookie | This cookie is used to identify the user when they visit our websites. It is used to track the user’s session and to prevent them from accessing pages they are not authorised to view. It is also used to track the user’s preferences and to remember the user’s login details. |
| INSTANCESTICKYSESSIONID, AWSALBAPP-0, AWSALBAPP-1, AWSALBAPP-2, AWSALBAPP-3, AWSALBTG, AWSALBTGCORS | Session | server_cookie | These cookies are used to maintain the session affinity, also known as sticky sessions. This means that once a client request is directed to a specific server, subsequent requests from the same client are directed to the same server. AWS Load balancer uses these cookies to maintain this association between the client and server, ensuring that same client requests are consistently handled by the same server. |
| Functionality Cookies | |||
| UserName | 1 Year | http_cookie | This cookie is used to remember the user name of the user when they choose the “Remember me” option at login. |
| LocaleStr | 1 Year | http_cookie | This cookie is used to remember the language the user selected when they logged in. |
| MaintenancePopupIDs | 1 Year | http_cookie | This cookie is used to remember whether the user has dismissed the maintenance popup. |
| ServicePopupIDs | 1 Year | http_cookie | This cookie is used to remember whether the user has dismissed the service popup. |
| Rpt<UserReportID>_Export | 30 Seconds | http_cookie | This cookie is used to temporarily remember the user’s selected report when they export a report. |
| Analytics Cookies | |||
| _ga | 2 Years | http_cookie | It records a particular ID used to come up with data about website usage by the user. It is a HTTP cookie that expires after 2 years. |
| _gid | 1 Day | http_cookie | Keeps an entry of unique ID which is then used to come up with statistical data on website usage by visitors. It is a HTTP cookie type and expires after a browsing session. |
| _gat# | 1 Minute | http_cookie | Enables Google Analytics to regulate the rate of requesting. It is a HTTP cookie type that lasts for a session. |
More Information On Cookies
Session Cookies
These cookies are essential for the running of our websites in order to avoid you having to re-enter information. They are only stored for the duration of your visit to our websites and are deleted from your device when you close your browser. These cookies do not track where you have been on the Internet and do not gather information that could be used to identify you to another person.
Persistent Cookies
These are saved on your device for a fixed period of time after the browser has closed and are activated each time you visit the website where the cookie was originally generated. Our websites use these types of cookies for their “Remember Me On This Computer” feature where your username is remembered for the next time you log into that particular site.
Persistent cookies are also utilised for web analytics performance in order to monitor the operation of our websites, for example to determine the number of page views and unique users a particular website has. Web analytics services may be designed and operated by third-parties.
The information provided by these cookies allows us to analyse patterns of user behaviour and we use that information to enhance our user experience or identify areas of the website which may require maintenance. The information is anonymous and cannot be used to identify you and does not contain personal information such as your name and e-mail address, and it is only used for statistical purposes.
First-Party & Third-Party Cookies
Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie.
- First-party cookies are cookies set by the particular website that the user has chosen to visit.
- Third-party cookies are cookies that are set by a domain other than the one being visited by the user.
How To Control & Delete Cookies
If you would like to restrict or block the cookies which are set by us, or any other website, you can do this through your browser settings. The Help function within your browser will give you instructions on how to do this.
For information on how to delete or restrict cookies on your mobile phone, refer to your handset manual. Please be aware that restricting cookies may impact on the functionality of the Akixi Analytics Service.