CX Connect

Strengthening CX through partnerships 

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Akixi’s partner ecosystem

Akixi CX Connect brings our partner network together to deliver seamless, innovative solutions for service providers. Through our Interop program, we ensure smooth integration with Microsoft Teams, enabling new revenue opportunities with reliable, high-performance solutions that enhance customer experience.

Our Partnerships

Call Recording Powered by Oak

Our partnership with Oak ensures seamless integration of the Teams bot technology from provisioning through to operation of real-time analytics and call recording.

  • Teams certified: Akixi Call Recording, powered by Oak for Microsoft Teams, is a Microsoft-certified solution that covers call recording and quality measurement.
  • Capture every call: Record everything – audio, video, screens, meetings, internal and external calls– all powered by integration with the Microsoft Graph API.
  • Secure storage: Every recording is encrypted and securely stored in Azure, where it’s easy to find for reference, auditing and training purposes.
  • Revenue potential: With price erosion accelerating in the Teams PSTN calling market, adding call recording gives service providers another option in the Akixi portfolio to boost revenues from their Teams voice services.
Provisioning Automation

Our partnership with Netaxis accelerates the implementation of a whole new suite of value-added services for cloud communication providers.

  • Faster deployment: With Netaxis Fusion, service providers can quickly launch Akixi value-added services across a number of cloud communication platforms including Microsoft Teams, Webex Calling and Zoom.
  • Simplified integration: Netaxis Fusion makes it easier to plug into service providers’ OSS/BSS systems, reducing the time and effort needed to deploy and monetize solutions.
Technology Partner

Our partnership with TekVision enhances automated testing capabilities to ensure the highest level of data integrity for service providers.

  • Testing environment: Akixi utilizes TekVizion’s advanced lab environments and expertise, especially around Microsoft Teams telephony integration via Operator Connect and Direct Routing.
  • Third-party validation: TekVizion provides third-party validation of call data integrity to maintain high standards of accuracy in call center reporting and analytics.
  • Telephony expertise: TekVizion contribute with its expertise in automation, orchestration, and telephony interworking within unified communications systems.
  • Automated testing: Working closely with TekVision means Akixi can drive the evolution of test automation by integrating advanced, real-time call analytics scenarios with one of the industry’s most powerful testing platforms.
Communication Enablement

Our partnership with SIPPIO enhances Teams Voice services, combining SIPPIO’s market-leading communication enablement platform with Akixi’s advanced call analytics. Together, we empower service providers to deliver richer, more scalable Teams voice solutions. 

  • Richer Teams voice offerings: Deliver differentiated cloud communications services that meet the evolving needs of business customers.
  • Scalable and flexible: Leverage SIPPIO’s automation platform to create scalable solutions that grow alongside your customers’ businesses.
  • Transform customer experiences: Enable enterprises to improve engagement and satisfaction through actionable, data-driven insights.
  • Future-ready platform: Leverage SIPPIO’s proven expertise in Microsoft Teams and Zoom communications to stay ahead in the fast-evolving UC landscape.
Want to learn more about our CX and communication insights?

If you’re ready to transform customer experiences with Akixi, so are we. If you want to see our portfolio in action or would like to make any enquiries, contact us or book a demo.