Microsoft Teams
Cisco Webex Calling
Cisco Broadworks
CX Suite
Call Analytics
CRM Integration
Call Scoring
Call Recording
Professional Services
Partnerships
FAQs
About Us
Contact Us
Trust Hub
See it in action
CX Score analyses every voice interaction and gives you a clear score, a trend, and the drivers behind it. Not sampled. Not manual. Powered by AI, applied consistently across your operation.
CX Score is part of CX Suite, Akixi’s unified CX intelligence platform.
Platform Availability
What CX Score Delivers
CX Score & Trend
Track the overall health of customer experience with a single score and trend line. See at a glance whether performance is improving or deteriorating, and how fast.
Sentiment Analysis
Understand how customers feel at the end of every call, and whether interactions made things better or worse. Move beyond gut feel to a consistent, objective view across your whole operation.
Call-Level Drill-Down
Go from a trend to the individual calls behind it in one click. See whether issues were actually resolved, find coaching examples, or investigate a specific pattern with full call detail and context.
Add the Intelligence Layer
When CX Score connects with the rest of CX Suite, every score becomes richer, every insight becomes more actionable, and every system your customers use gets smarter automatically.
Add Call Analytics
Score-led reporting across agents, queues and time. Find low-scoring patterns before they escalate. See every score in context, across your whole operation.
Add CRM Integration
Every flagged call comes with its score, its transcript and its recording. Coach with evidence, not instinct.
Add Call Recording
Sentiment scores and call summaries pushed automatically into every customer record. Sales picks up where service left off.
Ready for a demo?
|
|
