CX Suite

Four products. One platform.
One experience.

See it in action

CX Suite is Akixi’s unified customer experience platform, bringing call analytics, AI-powered scoring, call recording and CRM integration together in one place.

 

Delivered exclusively through service providers and MSPs as a value-added service. Four products sharing one intelligence layer, so every insight is richer and every action is faster.

Platform Availability

Microsoft Teams

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Cisco Webex Calling

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Cisco BroadWorks

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Four Products. One Platform.

Call Analytics
Real-time and historical visibility of every call, every queue and every agent. Live wallboards, AI-assisted notifications and cradle-to-grave call journey tracking, all in one place.
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Call Scoring
Every voice interaction automatically analysed and scored. Understand whether calls are improving or damaging customer experience, across 100% of your call volume, not just the ones you sample.
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Call Recording
Secure cloud call recording built into the same platform as your analytics and scoring. Search, replay and share recordings without leaving the interface.
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CRM Integration
Connect every call to the business systems your customers already use. Automatic call logging, inbound screen pop and wrap-up notes synced to 300+ CRM platforms.
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When everything connects, intelligence becomes unstoppable.

Every product in CX Suite shares the same platform. As you expand your deployment, you unlock broader insights, deeper visibility, and greater value across your customer experience.

  • A high-margin revenue line across every UCaaS customer you manage.
  • Deeper customer relationships through operational reliance, not just connectivity.
  • A differentiated proposition that commodity UCaaS alone cannot match.
  • One vendor, one contract, one support relationship across four products.
Ready for a demo?