Real-time call analytics, AI scoring, CRM integration, and call recording solutions

The essential layer for Service Providers and MSPs looking to understand, improve, and optimise every customer interaction across Microsoft Teams Phone, Webex Calling, and BroadWorks.
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Trusted by leading providers worldwide

Customer experience and communication insights that help Service Providers and MSPs deliver better visibility, performance and customer outcomes.

Why partner with Akixi?

  • Create monetizable customer value

    Deliver analytics, CRM integration and Microsoft Teams call recording tools that improve customer experience and deliver measurable value.

  • Deeper customer relationships

    Strengthen customer relationships with call analytics and CRM integration that improve visibility and operational performance.

    Our case studies

  • Differentiate 
offerings

    Differentiate your cloud communication offering with advanced call analytics, CRM integration and compliant Microsoft Teams call recording.

Real-Time Call Analytics

Real-time call analytics for Microsoft Teams, Webex Calling and BroadWorks that help customers improve responsiveness, reduce missed calls, and adds measurable value to your UC offer.

  • Identify and recapture lost callers
  • Monitor all call traffic and user activity
  • Access unlimited, fully configurable reports
  • Receive push notifications for critical events
  • Analyze 12-month call record data
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CRM Integration

Enhance productivity by connecting Microsoft Teams, Webex Calling and BroadWorks with over 300 CRM applications to streamline workflows and improve customer engagement.

  • Presence, call control, and call center toolbar
  • APIs enable partners to embed functionalities on their desktops
  • On-demand integration services
  • Automated activity logging and CRM record updates
  • Click-to-dial and screen pop-up functionality
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Compliant Call Recording

Certified Microsoft Teams call recording that helps customers meet compliance needs, resolve disputes, and improve service quality across their voice estate.

  • Capture audio, video, and screen activity
  • Secure storage with easy retrieval for auditing and training
  • Meet regulatory requirements with confidence
  • Playback and review interactions for quality assurance
  • Customize recording rules for compliance needs
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Conversational Intelligence

AI-powered call scoring that provides an objective measure of customer experience on every call. Turn the voice data your customers already generate into a single, consistent score that drives revenue, productivity and compliance outcomes.

  • AI scores 100% of customer calls automatically
  • A single, consistent score across every interaction
  • Identify why customers are calling and where experience breaks down
  • Surface compliance, conduct and complaint risk before it escalates
  • Coach agents with objective, evidence-based scoring
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Integrated with the leading cloud communication platforms

Don’t just take our word

Hear from a few of the positive voices within our network of 600+ partners delivering the Akixi portfolio around the world and driving impactful customer experiences.

  • “"An in-depth call management reporting and wallboard solution helping organisations gain a real-time understanding of calls."”
    Karlito Boukhris | Comms Specialist
  • ““Using this live call reporting across our customer base has massively improved their customer service levels, brought down call wait times, provided info that can be used for performance reviews, implemented cost-per-call targets and increased efficiencies that would never have been possible without having the real-time information to justify decision-making processes. Akixi and the work Bart Delgado and his team have done is nothing short of outstanding. It isn’t out of the box, it is tailored to what you want to see, when you want to see it. It’s a stunning bit of kit. Quicker, better, more successful. Love it!””
    Andrew Johnson | Sales Consultant, Highnet
  • ““Akixi and Evolve have a fantastic relationship, where this isn’t a transactional arrangement and together we’re focused on providing mutual feedback, sharing ideas and investing in the Partnership. There’s a fantastic future for Akixi with the acquisition of Mondago and strategic partnerships with Netaxis, which are key parts to our Technology Eco-System and we’re excited by the journey they are on.””
    Jamie Hughes | UK Sales Director, Evolve IP

    Ready to differentiate your offer?

    Let’s talk about how Akixi can support you.

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