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Akixi Professional Services

Specialist delivery and ongoing support to enhance
your customer engagements.

Got a complex deal? Get in touch
Turn services into a revenue driver, not a resource drain.

Akixi Professional Services provides partners with a scoped, chargeable way to boost deal margins and offload ongoing reporting, enablement, and change requests as customer needs evolve.

Time-boxed Support
Fast, clearly defined support for scoped tasks like provisioning, reporting updates, and training. Whether it’s setting up dashboards, delivering tailored reports, or running focused training sessions, we help you make quick progress and ensure a clean handover to your team.
Governed Programmes
Comprehensive discovery, coordination, and stakeholder alignment for higher-risk or complex projects. From multi-site rollouts to enterprise deployments or integration-heavy work, we provide structured delivery to keep timelines predictable and outcomes aligned with customer expectations.
Ongoing Optimisation
Planned, recurring support for reporting, training, and optimisation needs. Whether it’s refining dashboards, delivering regular enablement sessions, or managing change requests, we turn repeat asks into a defined, manageable service that keeps customers progressing over time.

How Partners Use Akixi PS

Real examples of Akixi Professional Services in action.
End-user rollout at scale

Problem:
A large customer needed analytics rolled out across ~450 monitored users. The partner needed support to design scalable reporting, deliver enablement at volume, and stabilise early usage.

Solution:

  • Discovery, governance, and phased rollout
  • Scalable reporting design aligned to stakeholder groups
  • Enablement for ~35 supervisors, plus targeted hypercare and transition to ongoing optimisation

Outcome:

  • Confident rollout at scale with supervisors using insights day to day
  • Reduced delivery risk and escalation
  • Stronger, longer-term partner relationship
Healthcare contact-handling reporting

Problem:
Supervisors needed real-time visibility to manage queues, wait times, and abandoned calls, while leadership required consistent upward reporting aligned to strict operational standards. Manual reporting risked errors and created operational distractions.

Solution:

  • Alignment to translate reporting requirements into clear KPIs and data rules
  • Two-layer reporting: real-time dashboards plus weekly/monthly reporting packs
  • Governance, training, and drop-in clinics to support adoption and handle edge cases

Outcome:

  • Reliable delivery of reporting requirements and real-time operational control
  • Reduced escalations and last-minute reporting pressure
  • Reporting that is governed, repeatable, and understood

Why Akixi Professional Services

Provide higher-value solutions

Attach specialist services to customer engagements instead of absorbing extra delivery effort.

  • Turn non-standard requests into scoped, chargeable services.
  • Increase deal value with defined outcomes and deliverables.
  • Keep delivery predictable and profitable.

Protect your team’s
capacity

Offload reporting, enablement, and change work to Akixi specialists with clear scope and deliverables.

  • Free up your team to focus on core delivery.
  • Avoid delivery “freebies” with clear ownership and defined outcomes.
  • Keep projects on track and timelines intact.

Drive customer
retention

Support adoption with structured enablement and follow-up, ensuring customers continue to see value over time.

  • Help customers get the most out of Akixi.
  • Deliver ongoing optimisation and enablement to drive adoption.
  • Build stronger, longer-lasting customer relationships.
Get started with Akixi PS