Maximize customers’ calling engagement
from anywhere
Akixi Business Insights enables real-time and historical data analysis, customizable reporting, and advanced metrics. These tools empower businesses to optimize operations, enhance customer service, and make data-driven decisions for improved efficiency and performance.
Differentiate your offering with the Akixi method
What we offer
- Real-time actionable insights at an affordable cost
- Simple reports to get started, but highly customizable
- Training and resources to maximize your success
- Monthly subscriptions for sites and users so no one-off fees
- Self-provisioning
A simplified approach
- No disruption for you or your customers
- Localization of both product and branding
- Comprehensive go-to-market program for adding insights to your UCaaS products
- Includes the ability to offer ‘try before you buy’ to businesses
- Managed by you, assisted by Akixi
90%
of businesses say their industry has become more competitive over the last 5 years
71%
of customer conversations happen over the phone
Actionable engagement designed to optimize performance
Business Insights are produced through a series of six templated reports and are updated in real time, with configurable elements and robust access controls for a complete engagement overview.
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Customers need a real-time snapshot view of their calling operations so they can monitor and optimize key daily metrics, identify necessary areas for improvement, and refine in real time to improve business performance.
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Enable complete visibility over the workforce with detailed performance reports that can separate top-performing customers, locate where lower-performing users need additional support and encourage competition between teams.
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Help businesses be available when their customers are trying to contact them, by identifying peak call times across the day, week or month so they can reallocate resources to cater for times of high demand – reducing wait times and improving the customer experience.
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Empower customers with comprehensive insights that let them assess performance metrics on calls by the half hour, hour, day or week to make it simpler to set achievable targets and explore patterns that drive productivity and ongoing optimization.
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Give your customers a second chance to make a positive first impression with the ability to identify dropped calls in real time, monitor and focus on channels that drop the most calls, and recapture lost calls before they phone a competitor.
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Simplify reporting with in-depth call logs that better identify customers pain points, such as long ring time, multiple transfers, with the ability to deep dive into call history data to continuously improve performance and the customer experience.
Become verticalization specialists with ease
With Akixi, you can deliver solutions relevant to vertical- or use case-specific problems to establish your value as a specialist and help you grow your business one vertical at a time.
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Industry ChallengesLimited funding restricting investmentAkixi SolutionLow-cost / low-touch deploymentBusiness OutcomesMinimal cost and operational impactIndustry ChallengesOptimizing staff resourceAkixi SolutionInsights into patient call volume, times and response trendsBusiness OutcomesMinimal staff expenditure answering callsIndustry ChallengesPerformance-related funding complianceAkixi SolutionReal-time and historic performance monitoring and reportingBusiness OutcomesAchieve and evidence regulatory compliance
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Industry ChallengesMaximizing revenue from customer callsAkixi SolutionReal-time visibility and tools to recapture lost callsBusiness OutcomesIncreased call-based revenueIndustry ChallengesUnderstanding the ROI from sales and marketing campaignsAkixi SolutionVisibility of phone number utilization and response activityBusiness OutcomesOptimizing costs by knowing which campaigns are successfulIndustry ChallengesCreating and maintaining customer loyaltyAkixi SolutionGranular visibility of customer call journeysBusiness OutcomesProviding customers with a pain-free and efficient call journey
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Industry ChallengesEffective utilization of existing staffAkixi SolutionVisibility of day-by-day call trendsBusiness OutcomesOptimized staffing levels on a daily basisIndustry ChallengesHigh volume of callsAkixi SolutionTools to measure, benchmark and continually monitor call response performanceBusiness OutcomesIncreased revenue through a reduction of missed callsIndustry ChallengesBusiness model validationAkixi SolutionGranular analysis and understanding of pain points in customer call journeysBusiness OutcomesProviding customers with a pain-free and efficient call journey
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Industry ChallengesManufacturer imposed customer call performance complianceAkixi SolutionSimple, low-touch performance monitoringBusiness OutcomesManufacturer call performance KPI complianceIndustry Challenges2nd biggest complaint is unanswered callsAkixi SolutionVisibility of when customers are calling and are not being answeredBusiness OutcomesIncreased customer satisfactionIndustry ChallengesHigh value sales callsAkixi SolutionClear visibility of all calls in real timeBusiness OutcomesIncrease in revenue through a reduction in missed calls
Gain additional solution insights
There’s so much value in Business Insights, so explore our supporting resources and be sure to maximize the value to you and your customers.
There’s plenty more to discover
Alongside Business Insights, Akixi delivers Call Center Reporting to extend the control, visibility and CX value customers can experience. Ready to make communication experiences truly impactful?
Want to learn more about our CX and communication insights?
If you’re ready to transform customer experiences with Akixi, so are we. If you want to see our portfolio in action or would like to make any enquiries, contact us or book a demo.