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The VAS Gap

Teams leaves a VAS gap. Akixi closes it, without the complexity of CCaaS or the fragmentation of point solutions. 

Products

Four products. One platform. One experience.

 

CX Suite unifies four value-added services in one platform. A single customer UI and simple provisioning give service providers everything they need to deliver a differentiated, advanced customer experience at scale. 

  • CX Analytics: real-time visibility of every call, queue and agent.
  • CX Score: AI-powered scoring across 100% of call volume.
  • CX Record: call recording built into the same platform as your analytics.
  • CX Integration: every call logged to your CRM automatically.
Better Together

When everything connects, intelligence becomes unstoppable.

Every product in CX Suite shares the same data layer. Use them together and each one does more.

  • Know not just what happened on every call, but why.
  • Coach every agent using evidence, not instinct.
  • Fix the customer experience issues driving repeat contact and churn.
  • Give every customer-facing system the intelligence it’s been missing.

Why add CX Suite to your portfolio?

Add a high-margin revenue stream to every Microsoft Teams account you manage.
Retain customers by becoming embedded in their operations, not just their phone system.
Win Microsoft Teams opportunities that a commodity voice proposition alone cannot.
Ready to differentiate your offer?