Insights that count

Real-time CX insights that enhance Service Providers value-added portfolio

CX and communication insights that enable superior customer experiences

Akixi empowers Service Providers to monetize CX as a range of attached value-added services helping them to grow revenues in an increasingly competitive cloud communications market.

Why partner with Akixi?

Create monetizable customer value

Take a look at our ROI calculator below to discover how we can help you

ROI Calculator

Deepen customer relationships

Take a look at our case studies below to discover how we can help you

Case Studies

Differentiate offerings

Take a look at our case studies below to discover how we can help you

Case Studies

A portfolio built for comprehensive CX insights

CX Analytics

Power enterprise-wide real-time insights and analysis into call engagement to optimize performance, compliance, revenue assurance, and change management.

Identify and recapture lost callers
Monitor all call traffic and user activity
Access unlimited, fully configurable reports
Receive push notifications for critical events
Analyze 12-month call record data

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CX Integration

Enhance productivity by connecting with over 300 CRM applications, streamlining workflows, and improving customer engagement.

Presence, call control, and call center toolbar
APIs enable partners to embed functionalities on their desktops
On-demand integration services
Automated activity logging and CRM record updates
Click-to-dial and screen pop-up functionality

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CX Record

Ensure compliance and quality assurance with secure, Microsoft-certified call recording solutions.

Capture audio, video, and screen activity
Secure storage with easy retrieval for auditing and training
Meet regulatory requirements with confidence
Playback and review interactions for quality assurance
Customize recording rules for compliance needs

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Integrated with the leading cloud communication platforms

Microsoft Teams

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Cisco Webex Calling

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Cisco BroadWorks

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Trusted by leading service providers

Don’t just take our word

Hear from a few of the positive voices within our network of 600+ partners delivering the Akixi portfolio around the world and driving impactful customer experiences.

"Akixi and Evolve have a fantastic relationship, where this isn’t a transactional arrangement and together we’re focused on providing mutual feedback, sharing ideas and investing in the Partnership. There’s a fantastic future for Akixi with the acquisition of Mondago and strategic partnerships with Netaxis, which are key parts to our Technology Eco-System and we’re excited by the journey they are on"

Jamie Hughes / UK Sales Director, Evolve IP

"Using this live call reporting across our customer base has massively improved their customer service levels, brought down call wait times, provided info that can be used for performance reviews, implemented cost-per-call targets and increased efficiencies that would never have been possible without having the real-time information to justify decision-making processes. Akixi and the work Bart Delgado and his team have done is nothing short of outstanding. It isn’t out of the box, it is tailored to what you want to see, when you want to see it. It’s a stunning bit of kit. Quicker, better, more successful. Love it!”

Andrew Johnson / Sales Consultant, Highnet

“An in-depth call management reporting and wallboard solution helping organisations gain a real-time understanding of calls.”

Karlito Boukhris / Comms Specialist

Want to learn more about our CX and communication insights?

If you’re ready to transform customer experiences with Akixi, so are we. If you want to see our portfolio in action or would like to make any enquiries, contact us or book a demo.

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