Insights that count

Real-time CX insights that enhance Service Providers value-added portfolio

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CX and communication insights that enable
superior customer experiences

Akixi empowers Service Providers to monetize CX as a range of attached value-added services helping them to grow revenues in an increasingly competitive cloud communications market.

 

The Akixi portfolio helps Service Providers increase revenue, build deeper customer relationships and win more customers by enabling impactful CX insights.

A portfolio built for comprehensive CX insights

Business Insights 

Power enterprise-wide real-time insights and analysis into call engagement to optimize performance, compliance, revenue assurance, and change management.

  • Identify and recapture lost callers
  • Visibility of all call traffic and user activity
  • Unlimited, fully configurable reports
  • Push notifications
  • Customizable reports with 12-month call record data
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Call Center Reporting 

A value-added solution for businesses that require greater call visibility and control, to ensure optimal customer experience, without the cost and complexity of a formal contact center.

  • Real-time visibility of call traffic & agent activity
  • Monitor and react to SLAs in real time
  • 12-month agent & queue KPI and SLA reporting
  • Fully customizable
  • Sign in/out of queues, N/A status and wrap-up reporting
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CRM Integration

Mondago and Akixi recently joined forces, integrating Mondago’s extensive CRM integration for communication platforms solutions into Akixi’s portfolio of value-added services for service providers.

  • Connectivity with over 300 CRMs
  • Presence, call control, call center toolbar and softphone
  • APIs enable partners to embed on their desktops
  • On-demand integration services
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Why Service Providers choose to work with Akixi

Real-time analytics creates monetizable customer value
Take a look at our case studies below to discover how we can help you

Case Studies
CX delivered natively via cloud platform enables differentiation
Take a look at our case studies below to discover how we can help you

Case Studies
Tailored for Service Providers to streamline VAS introduction
Take a look at our case studies below to discover how we can help you

Case Studies
Be the Service Provider who

optimizes voice CX for customers

Businesses across industries are undertaking digital transformations that prioritise CX enhancements. Akixi’s portfolio generates insights for organizations looking to optimize their customer experience and productivity.

49%
of Microsoft Teams telephony users are interested in buying analytics
Cavell Group Microsoft Teams Enterprise Insight Report
2023 (Study of 400+ Microsoft Teams buyers US & UK)
250+
user businesses will prioritize customer journey analytics and automation in 2024
Cavell Group Telecoms Buyer Report 2023 (Study of 1500+ telecoms buyers US, UK, Europe)

Integrated with the leading cloud communication platforms 

Microsoft
Akixi’s integration with Microsoft Teams enables Service Providers to meet real-time CX insights and reporting requirements of business customers, that are not natively met by Microsoft Teams. This combination helps to enhance value, deepen customer relationships, and create differentiation.
Explore Microsoft
Cisco
The Akixi portfolio transforms the near real-time to real-time and historical management report and calling analytics of Cisco Webex into highly configurable, in-depth insights that make impactful, cloud-communication experiences possible.
Explore Cisco

Our trusted partners

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http://EvolveIP%20Logo
http://logo-saicom@2x
http://logo-kloud7@2x
http://fuse2
http://edvbiggerlogo
Don’t just trust our word 
"Akixi and Evolve have a fantastic relationship, where this isn’t a transactional arrangement and together we’re focused on providing mutual feedback, sharing ideas and investing in the Partnership. There’s a fantastic future for Akixi with the acquisition of Mondago and strategic partnerships with Netaxis, which are key parts to our Technology Eco-System and we’re excited by the journey they are on"
Jamie Hughes / UK Sales Director, Evolve IP
"Using this live call reporting across our customer base has massively improved their customer service levels, brought down call wait times, provided info that can be used for performance reviews, implemented cost-per-call targets and increased efficiencies that would never have been possible without having the real-time information to justify decision-making processes. Akixi and the work Bart Delgado and his team have done is nothing short of outstanding. It isn’t out of the box, it is tailored to what you want to see, when you want to see it. It’s a stunning bit of kit. Quicker, better, more successful. Love it!”
Andrew Johnson / Sales Consultant, Highnet
“An in-depth call management reporting and wallboard solution helping organisations gain a real-time understanding of calls.”
Karlito Boukhris / Comms Specialist
Want to learn more about our CX and communication insights?

If you’re ready to transform customer experiences with Akixi, so are we. If you want to see our portfolio in action or would like to make any enquiries, contact us or book a demo.

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