Understanding
informal contact centers
Most organizations, regardless of size, have workers who frequently interact with customers, necessitating the use of effective tools to enhance efficiency and service quality. While organizations with informal contact centers need some of the same functionality as larger, formal contact centers, they do not want to incur the same expense or heavy lift.
Service Providers can leverage Akixi’s CX portfolio to deliver these tools and help their customers increase productivity, meet SLA’s, optimize resources, and improve overall engagement worker productivity.
Success in an untapped market
Akixi helps Service Providers cater to the informal contact center space by offering flexible, scalable, and affordable solutions, tailored to the unique needs of informal contact center customers.
- Basic call routing to ensure calls are directed to the right agent or team
- Reporting and analytics tools to provide visibility of call traffic and user activity
- Agent and supervisor client dashboards to provide visibility into statistics and activity
- Workforce management insights for scheduling, staffing, etc.
Articles
Campaign in a box
Our Campaign in a Box is designed to help service providers like you tap into the potential of informal contact centers. This package equips you with the tools and resources needed to offer tailored solutions to your customers. Launch an informal contact center campaign into your channel partners today.
There's plenty more to discover
Explore how Akixi’s portfolio seamlessly integrates with Microsoft platforms, bringing comprehensive coverage for all businesses. Ready to discover truly impactful CX insights?
Want to learn more about our CX and communication insights?
If you’re ready to transform customer experiences with Akixi, so are we. If you want to see our portfolio in action or would like to make any enquiries, contact us or book a demo.