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See it in action
CX Integration connects your telephony to 300+ CRM platforms, surfacing the full customer picture on every call, automatically. No manual logging, no switching between systems, no context lost.
CX Integration is part of CX Suite, Akixi’s unified CX intelligence platform.
Explore our integrations using the CRM Viewer below:
Platform Availability
What CX Integration Delivers
Every call answered with the full customer picture already open.
Caller information, CRM records and previous interaction history surfaced automatically the moment a call arrives. Agents start every conversation with context, not questions.
Automatic call logging. Zero manual data entry.
Every call automatically logged to your CRM on wrap-up, with notes, duration and outcome recorded. Agents focus on the conversation, not the admin.
Your CRM stays accurate without anyone having to think about it.
Customer records updated automatically on every call. No missed entries, no outdated information, no reliance on agents remembering to log activity.
Supporting 300+ CRM Integrations:
Custom CX Integration
For businesses with unique requirements, Akixi offers custom CX integration capabilities, enabling tailored solutions to meet specific challenges.
- Custom Features Development: Work with Akixi to build bespoke integrations and features that align with your customers’ workflows.
- Advanced Configuration Options: Customize the integration experience to suit industry-specific needs or operational goals.
- Dedicated Support: Receive guidance and expertise from Akixi’s team to ensure seamless implementation and ongoing success.
Empower your customers to achieve more with a solution designed specifically for their needs.
partnerCRM
For businesses that need deeper CRM connectivity, partnerCRM is a powerful API that connects your desktop UC client to hundreds of CRM libraries. Available as a desktop application for Windows and Mac, with click-to-dial, real-time screen pop and full telephony integration via a REST API.
Add the Intelligence Layer
When CX Integration connects with the rest of CX Suite, every CRM record becomes richer, every insight becomes more actionable, and every system your customers use gets smarter automatically.
Add Call Analytics
Know who is calling before the conversation starts. CRM context surfaced alongside every live call and historical record.
Add Call Recording
Every call recording automatically linked to the customer record in your CRM. Sales and service working from the same picture.
Add AI-Powered Scoring
Sentiment scores and call summaries pushed automatically into every customer record. Sales picks up where service left off.
Ready for a demo?
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