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Turn every call into intelligence.
Transform that intelligence into
CX that wins and retains.

AI-powered call analytics, conversational intelligence,
call recording and CRM integration.
One platform. One experience.

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Trusted by leading providers worldwide

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Why now?
The easy growth in cloud communications is over. Customers expect more than a dial tone. The intelligence layer is where margin and differentiation live. Service providers, MSPs and resellers use Akixi's CX Suite to add a CX intelligence layer to every UCaaS customer they manage.

One platform, one commercial relationship across Microsoft Teams, Cisco Webex and Cisco BroadWorks.
Four products. One platform. Experience everything from a single UI.

Four products built to sit inside your UCaaS portfolio. Simple to provision, straightforward to commercialise and easy to scale across every customer you manage.

  • CX Analytics: Every call, queue and agent. Visible in real time.
  • CX Score: Every call scored by AI. 100% coverage, zero sampling.
  • CX Record: Every conversation captured, searchable and ready on demand.
  • CX Integration: Every call logged to your CRM, automatically.
When everything connects, intelligence becomes unstoppable.

Every product in CX Suite shares the same data layer. Together they do what no disconnected tool can.

  • Know not just what happened on every call, but why.
  • Coach every agent using evidence, not instinct.
  • Fix the customer experience issues driving repeat contact and churn.
  • Give every customer-facing system the intelligence it’s been missing.
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Integrated with the leading cloud communication platforms

Microsoft Teams

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Cisco Webex Calling

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Cisco BroadWorks

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Why Akixi?

One platform across every product you sell
The CX intelligence layer your competitors can't match
In market in weeks, not months
Don’t just take our word
"Akixi and Evolve have a fantastic relationship, where this isn’t a transactional arrangement and together we’re focused on providing mutual feedback, sharing ideas and investing in the Partnership. There’s a fantastic future for Akixi with the acquisition of Mondago and strategic partnerships with Netaxis, which are key parts to our Technology Eco-System and we’re excited by the journey they are on"
Jamie Hughes / UK Sales Director, Evolve IP
"Using this live call reporting across our customer base has massively improved their customer service levels, brought down call wait times, provided info that can be used for performance reviews, implemented cost-per-call targets and increased efficiencies that would never have been possible without having the real-time information to justify decision-making processes. Akixi and the work Bart Delgado and his team have done is nothing short of outstanding. It isn’t out of the box, it is tailored to what you want to see, when you want to see it. It’s a stunning bit of kit. Quicker, better, more successful. Love it!”
Andrew Johnson / Sales Consultant, Highnet
“An in-depth call management reporting and wallboard solution helping organisations gain a real-time understanding of calls.”
Karlito Boukhris / Comms Specialist
Book a CX Suite Demo