Real-Time Call Analytics,
CRM Integration, and
Call Recording Solutions

The essential layer for Service Providers and MSPs to drive measurable customer
outcomes within Microsoft Teams Phone, Webex Calling, and Broadworks

Trusted by leading providers worldwide

http://edvbiggerlogo

Customer experience and communication insights that help Service Providers and MSPs deliver better visibility, performance
and customer outcomes.

Why partner with Akixi?

Create monetizable customer value

Deliver analytics, CRM integration and Microsoft Teams call recording tools that improve customer experience and deliver measurable value.

Check out our solutions

Deepen customer relationships

Strengthen customer relationships with call analytics and CRM integration that improve visibility and operational performance.

Case Studies

Differentiate offerings

Differentiate your cloud communication offering with advanced call analytics, CRM integration and compliant Microsoft Teams call recording.

Case Studies

Capabilities that enhance your offer

Real-Time Call Analytics

Real-time call analytics for Microsoft Teams, Webex Calling and BroadWorks that help customers improve responsiveness, reduce missed calls, and adds measurable value to your UC offer.

Identify and recapture lost callers
Monitor all call traffic and user activity
Access unlimited, fully configurable reports
Receive push notifications for critical events
Analyze 12-month call record data

Discover

CRM Integration

Enhance productivity by connecting Microsoft Teams, Webex Calling and BroadWorks with over 300 CRM applications to streamline workflows and improve customer engagement.

Presence, call control, and call center toolbar
APIs enable partners to embed functionalities on their desktops
On-demand integration services
Automated activity logging and CRM record updates
Click-to-dial and screen pop-up functionality

Discover

Compliant Call Recording

Certified Microsoft Teams call recording that helps customers meet compliance needs, resolve disputes, and improve service quality across their voice estate.

Capture audio, video, and screen activity
Secure storage with easy retrieval for auditing and training
Meet regulatory requirements with confidence
Playback and review interactions for quality assurance
Customize recording rules for compliance needs

Discover

Integrated with the leading cloud communication platforms

Microsoft Teams

Cisco Webex Calling

Cisco BroadWorks

Don’t just take our word

Hear from a few of the positive voices within our network of 600+ partners delivering the Akixi portfolio around the world and driving impactful customer experiences.

"Akixi and Evolve have a fantastic relationship, where this isn’t a transactional arrangement and together we’re focused on providing mutual feedback, sharing ideas and investing in the Partnership. There’s a fantastic future for Akixi with the acquisition of Mondago and strategic partnerships with Netaxis, which are key parts to our Technology Eco-System and we’re excited by the journey they are on"

Jamie Hughes / UK Sales Director, Evolve IP

"Using this live call reporting across our customer base has massively improved their customer service levels, brought down call wait times, provided info that can be used for performance reviews, implemented cost-per-call targets and increased efficiencies that would never have been possible without having the real-time information to justify decision-making processes. Akixi and the work Bart Delgado and his team have done is nothing short of outstanding. It isn’t out of the box, it is tailored to what you want to see, when you want to see it. It’s a stunning bit of kit. Quicker, better, more successful. Love it!”

Andrew Johnson / Sales Consultant, Highnet

“An in-depth call management reporting and wallboard solution helping organisations gain a real-time understanding of calls.”

Karlito Boukhris / Comms Specialist

Ready to differentiate your offer?