Insights that count

Real-time CX insights that enhance Service Providers value-added portfolio

CX and communication insights that enablesuperior customer experiences

Akixi empowers Service Providers to monetize CX as a range of attached value-added services helping them to grow revenues in an increasingly competitive cloud communications market.


The Akixi portfolio helps Service Providers increase revenue, build deeper customer relationships and win more customers by enabling impactful CX insights.

A portfolio built for comprehensive CX insights

Business Insights 

Power enterprise-wide real-time insights and analysis into call engagement to optimize performance, compliance, revenue assurance, and change management.

  • Identify and recapture lost callers
  • Visibility of all call traffic and user activity
  • Unlimited, fully configurable reports
  • Push notifications
  • Customizable reports with 12-month call record data
Call Center Reporting 

A value-added solution for businesses that require greater call visibility and control, to ensure optimal customer experience, without the cost and complexity of a formal contact center.

  • Real-time visibility of call traffic & agent activity
  • Monitor and react to SLAs in real time
  • 12-month agent & queue KPI and SLA reporting
  • Fully customizable
  • Sign in/out of queues, N/A status and wrap-up reporting
CRM Integration

Mondago and Akixi recently joined forces, integrating Mondago’s extensive CRM integration for communication platforms solutions into Akixi’s portfolio of value-added services for service providers.

  • Connectivity with over 300 CRMs
  • Presence, call control, call center toolbar and softphone
  • APIs enable partners to embed on their desktops
  • On-demand integration services

Why Service Providers choose to work with Akixi

Real-time analytics creates monetizable customer value
Take a look at our case studies below to discover how we can help you

Case Studies
CX delivered natively via cloud platform enables differentiation
Take a look at our case studies below to discover how we can help you

Case Studies
Tailored for Service Providers to streamline VAS introduction
Take a look at our case studies below to discover how we can help you

Case Studies
Be the Service Provider who
optimizes voice CX for customers

Businesses across industries are undertaking digital transformations that prioritise CX enhancements. Akixi’s portfolio generates insights for organizations looking to optimize their customer experience and productivity.

of Microsoft Teams telephony users are interested in buying analytics
Cavell Group Microsoft Teams Enterprise Insight Report
2023 (Study of 400+ Microsoft Teams buyers US & UK)
user businesses will prioritize customer journey analytics and automation in 2024
Cavell Group Telecoms Buyer Report 2023 (Study of 1500+ telecoms buyers US, UK, Europe)

Our trusted partners

Don’t just trust our word 
Want to learn more about our CX and communication insights?

If you’re ready to transform customer experiences with Akixi, so are we. If you want to see our portfolio in action or would like to make any enquiries, contact us or book a demo.