6 Key Considerations for Implementing Value-Added Services on Major Cloud Platforms

Value-added services
April 16, 2024

By Mike Wilkinson, CP&MO, Akixi


There is no hiding from the fact that Cloud Communication platforms like Cisco Webex and Microsoft Teams have seriously disrupted the telephony market.


Take Teams, for example. At the end of 2023, Microsoft announced Teams number of users had reached 320 million monthly active users. Of these, around 17 Million currently have, and use, a PSTN license, also known as Teams Phone. And this number is accelerating rapidly.


Service Providers face a challenge.