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Akixi Launches Nava Contact Center Agent Client at UGM 2024
CRM Integration
October 18, 2024
Akixi, a leading provider of advanced CX analytics and CRM integration solutions, is pleased to announce the availability of its latest Nava client, which now supports NetSapiens contact center applications.
With the release of Nava 4.6, available in October, Akixi introduces an agent client capable of managing calls from the NetSapiens contact center. This includes agent login to queues, presence setting, and call control features to facilitate call handoff to other parties within the business. Agents can subscribe to multiple call queues, including callback queues, which are vital for revenue sensitive use cases.
To improve efficiency of usage, the agent client also integrates with a range of headsets, allowing users to accept calls directly from their headset without needing to operate within the client. This exciting new functionality can be combined with CRM integration of over 300 CRMs, along with related data functionality, significantly improving agent interactions by providing a comprehensive history of previous caller interactions from the CRM system.
“Akixi has a long pedigree in developing complementary CX solutions for major cloud providers like NetSapiens. The Nava Contact Center Agent client was driven through our close cooperation with NetSapiens and their channel partners, who required a cost-optimised solution to compete in market. The market for lite contact centers is becoming increasingly competitive, and by adding the Nava agent client, we believe NetSapiens partners will be significantly better equipped to address these types of opportunities.”
Commented Mike Wilkinson, CPMO at Akixi.
The new client is available from October and will be on show at UGM 2024 in Nashville.
If you’re attending the event, make sure you drop by booth 44, so we can show you some of the exciting features we’ve recently introduced, as well as some future developments for Go Integrator Nava.