Press Release: Akixi Announces General Availability of Real-Time CX Analytics for Microsoft Teams

microsoft teams
May 1, 2024

Akixi, a leading value-added services (VAS) provider in the cloud communications market, have expanded their product offering with the general availability of CX Analytics for Microsoft Teams. Delivered via a single cloud platform, CX Analytics for Microsoft Teams includes several industry firsts:

Akixi Bot Engine
Providing deep real-time visibility of Teams calls and queues
Onboarding Automation
Enabling rapid deployment for large numbers of business users within a multi-tier channel environment
Consistent Reporting
Between a range of cloud platforms for hybrid use cases