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Press Release: Akixi Announces General Availability of Real-Time CX Analytics for Microsoft Teams

Microsoft Teams

May 1, 2024

Akixi, a leading value-added services (VAS) provider in the cloud communications market, have expanded their product offering with the general availability of CX Analytics for Microsoft Teams. Delivered via a single cloud platform, CX Analytics for Microsoft Teams includes several industry firsts:

Akixi Bot Engine

Providing deep real-time visibility of Teams calls and queues

Onboarding Automation

Enabling rapid deployment for large numbers of business users within a multi-tier channel environment

Consistent Reporting

Between a range of cloud platforms for hybrid use cases

Akixi has long established its market leadership for delivering call analytics through a network of service provider partners. Based on this extensive experience, Akixi is again transforming outcomes for service providers and their customers with CX Analytics for Microsoft Teams. This solution is designed for simple integration into Service Provider operations, streamlining end-customer onboarding and enhancing user experience. As a fully cloud-based platform, this service can be integrated quickly into service provider portfolios and scaled to meet rapidly increasing demand in the Teams market.

“While there is revenue to be made from reselling Direct Routing and Operator Connect for Microsoft Teams, Service Providers are unlikely to garner the same margin as their home grown UCaaS offers. The introduction of Akixi’s CX Analytics for Microsoft Teams will empower Service Providers to not only close that revenue gap, but also to create tangible differentiation within their Direct Routing and Operator Connect offerings.”

Patrick Watson, Director of Research at Cavell

Akixi is proud of its unique capabilities around real-time analytics. This innovative feature of CX Analytics for Microsoft Teams is indispensable to Service Provider customers who require instant access to end-user call data, especially in the informal contact center environment. CX Analytics for Microsoft Teams delivers end-to-end call visibility, combining historic and real-time data to create intuitive business insights that ensure all customer experience use cases can be met.

“To date, service providers have had to make do with limited enterprise grade Teams analytics solutions which significantly impacts their operations and cost of delivery. With CX Analytics for Microsoft Teams we have built a service provider first solution alongside the real-time bot engine which provides the precision needed for call analytics that satisfy the largest ranges of use cases in the market.”

Mike Wilkinson, Chief Product and Marketing Officer

Akixi’s CX Analytics for Microsoft Teams will initially be available via the following service providers: Redcentric, Evolve IP & Vanilla IP. Book a demo, request a POC, or ask any questions below: