Akixi, a leading provider of advanced CX analytics and CRM integration solutions, is pleased to announce the availability of its latest Nava client, which now supports NetSapiens contact center applications.

Learn how to smoothly transition from Cisco Broadworks ECCR with our simple 5 step guide. You can also discover the risks of not replacing ECCR and explore your best options, including third-party solutions like Akixi.

Explore the importance of CRM integration for service providers in our blog which discusses how integrating CRM with unified communication enhances productivity and customer experience while creating a competitive advantage.

Akixi CEO, Dr Andrew Reilly, explains how real-time analytics in call centers can boost customer satisfaction, reduce churn, and ensure competitive advantage.

Following another successful edition of Cavell Summit North America, Akixi's CPMO, Mike Wilkinson, provides his 3 key takeaways.

Akixi are attending WebexOne in Florida. Join us on 21-24 October to discover the power of CX insights.

Learn about the risks of ignoring the Cisco Broadworks ECCR End of Maintenance (EoM) deadline including how service providers face revenue loss, operational disruptions, and reputational damage by delaying action.

Discover the limitations of Microsoft Teams' native call reporting and explore how advanced third-party analytics can provide deeper insights for your business in our ultimate guide to Microsoft Teams call reporting.

In this blog, we focus in on the security risks presented by ignoring the ECCR end of maintenance deadline, and educate you on why it is crucial to be prepared for the potential fallout of doing nothing.