Enhance your portfolio with Akixi CX Integration. Connect telephony systems to over 300 CRM applications, streamlining workflows, improving customer engagement, and ensuring data accuracy – all while positioning yourself as a leader in communication solutions.
Platform Availability
Personalized Call Handling
Deliver customer-specific data as soon as a call is received, enabling call handlers to create a more pleasurable service experience for their customers.
Increased Productivity
With call logs saving key information automatically, agents can focus their valuable time on other important work. Plus, outbound calls can be made with one press, saving the agent time usually taken on dialing the number manually.
Ensured Accuracy of Customer Data
Key information relating to a customer and any calls can be updated automatically in the integrated system, giving companies peace of mind in the validity of their customer data.
Comprehensive CRM Integration Features
- Contact Searching: Instantly search all integrated CRM directories and call or pop a contact from the results.
- Caller Preview: Display caller info from the CRM in a pop-up when making or receiving calls.
- Contact Popping: Open caller records in the CRM during live calls or from the directory.
- Activity Logging: Automatically or manually log call activities in the CRM and add notes.
- Add Contact: Add new contacts to the CRM from the Preview window, Call History, or Missed Calls.
- On-screen Presence: Quickly check co-worker availability via extension or Microsoft Teams status.
Supporting 300+ CRM Integrations:
Custom CX Integration
For businesses with unique requirements, Akixi offers custom CX integration capabilities, enabling tailored solutions to meet specific challenges.
- Custom Features Development: Work with Akixi to build bespoke integrations and features that align with your customers’ workflows.
- Advanced Configuration Options: Customize the integration experience to suit industry-specific needs or operational goals.
- Dedicated Support: Receive guidance and expertise from Akixi’s team to ensure seamless implementation and ongoing success.
Empower your customers to achieve more with a solution designed specifically for their needs.
partnerCRM: Advanced CRM Integration API
Expand your capabilities with partnerCRM, a powerful API connecting your desktop UC client to hundreds of CRM libraries. Enjoy seamless CRM integration that evolves with every release, ensuring cutting-edge functionality.
Available as a desktop application for Windows and Mac, partnerCRM offers telephony-based CRM integration via an intuitive REST API and real-time features like Click-to-Dial through WebSocket support.
Seamless CRM integration with other value-added services
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