Blog
Finding a low cost, low impact solution to replacing BroadWorks ECCR
ECCR
October 23, 2024
As we are now in full swing with the Cisco Broadworks ECCR end of maintenance, service providers are faced with addressing this by replacing it with a cost-effective solution that is secure and continues to provide up-to-date capabilities for their end customers.
We’ve discussed options available to service providers to address this in detail in our step by step guide. However, one of the biggest challenges service providers are facing is how they migrate away from ECCR to a maintained replacement that offers the same or better capabilities, without it being a costly exercise for them or their end customers.
While there are options such as building your own replacement solution, migrating away from Broadworks completely, or not addressing it at all, these options have significant cost and resource implications that can understandably put a lot of providers off addressing it until bigger issues start to present themselves.
Exploring Replacement Options
The end of maintenance for ECCR means that service providers must act to avoid potential service disruptions and security vulnerabilities. However, the migration process can be daunting, especially when considering the financial and operational impacts. The key is to find a solution that balances cost, resources, and functionality.
There are several realistic options to consider:
Building a Custom Solution
Developing an in-house replacement can offer tailored features but often comes with high development and maintenance costs.
Migrating to a New Platform
Switching to a different platform entirely can provide modern capabilities but could involve significant migration efforts and training depending on the solution you choose.
Delaying Action
Postponing the migration might seem cost-effective in the short term but can lead to bigger issues down the line, such as security risks and service degradation.