Akixi, a leader in cutting-edge customer experience (CX) insights, today announced an expansion in its Microsoft Teams CX Connect Interop Program with the addition of Akixi Call Recording Powered by Oak Innovation.

Explore How Real-Time Call Analytics, CRM Integration, and Secure Call Recording Drive Productivity and Customer Satisfaction

Exciting news! Fuse 2, known for its personalized approach to business communications, is now enhancing its Microsoft Teams portfolio with Akixi’s real-time CX Analytics, bringing even more customization and control to their customers.

Exciting news! Espria, a premier UK managed service provider, has supercharged its “Espria Connect” portfolio by integrating Akixi’s innovative real-time call reporting solution.

Explore cost-effective, low-impact solutions for replacing Cisco Broadworks ECCR, ensuring a smooth transition with minimal disruption to services and customers.

Akixi, a leading provider of advanced CX analytics and CRM integration solutions, is pleased to announce the availability of its latest Nava client, which now supports NetSapiens contact center applications.

Learn how to smoothly transition from Cisco Broadworks ECCR with our simple 5 step guide. You can also discover the risks of not replacing ECCR and explore your best options, including third-party solutions like Akixi.

Explore the importance of CRM integration for service providers in our blog which discusses how integrating CRM with unified communication enhances productivity and customer experience while creating a competitive advantage.

Akixi CEO, Dr Andrew Reilly, explains how real-time analytics in call centers can boost customer satisfaction, reduce churn, and ensure competitive advantage.