Explore the reporting limitations of Microsoft Teams and how bridging the gap with an informal contact center solution can enhance customer experience, ensure compliance, and drive business growth. Discover how Akixi's analytics, CRM integration, and call recording can provide the insights Teams lacks.

Service providers and MSPs can unlock real value by adding CRM Integration to UC packages. It boosts productivity, builds loyalty, and transforms communications into a growth platform. Paired with Call Analytics, it delivers maximum impact with minimal complexity.

CRM integration turns service providers and managed service providers into strategic partners by boosting customer loyalty, opening new revenue streams, and helping businesses stand out from competitors through seamless communications and operational efficiency.

Help your customers personalize, respond faster, and improve continuously with call analytics, CRM integration, and smart recording.

Secure long-term growth by offering value-added services that expand revenue, reduce churn, and strengthen your competitive edge.

Turn Teams into a true CX platform with value-added services - delivering real-time insights, smoother workflows, and stronger customer loyalty.

Most Teams PSTN reports show one line per call. That isn’t enough when calls get missed, transferred, or delayed. This post looks at what’s missing and how to fix it.