Welcome to our

Trust hub

Overview

Akixi believe in trust and transparency, our objective is to ensure our customers data, and our information systems are secure. Furthermore, we believe in being a responsible and ethical service provider. To this end we have created this Trust Hub to provide you with a repository of documentation and information to demonstrate our commitment to you.

Compliance

 

 
HIPPA NHS GDPR ISO27001

 

Documentation

Data Processing
Agreement (DPA)

This Data Processing Agreement reflects the parties’ agreement with respect to the Processing of Personal Data by us on behalf of you.

Environmental Social and Governance Policy (ESG)

Our ESG policy reflects our commitment to conducting business responsibly and transparently, while creating long-term value.

Terms and
Conditions

These T&Cs define Akixi’s service provision, user responsibilities, data protection compliance, and acceptable usage.

Accessibility Statement

This statement acknowledges Akixi’s commitment to providing accessible and inclusive websites, and continuously improving accessibility features.

ISO27001 Certificate

This certificate has been awarded to Akixi in recognition of our Information Security Management System which complies with ISO 27001:2013.

Customer Success & Service Charter

This charter establishes Akixi’s standards for excellent customer service, maintaining effective communication, and adhering to its core values​.

Privacy Policy (Oak)

This policy outlines Akixi’s practices for safeguarding user data in collaboration with Oak Innovation, ensuring compliance with data protection regulations​.

Privacy Policy (Jiminny)

This policy describes Akixi’s dedication to protecting user privacy through its partnership with Jiminny for call recording and transcription services​.

Privacy Policy (Akixi)

This privacy policy tells you how we look after your Personal Data and tells you about your privacy rights and how the law protects you.

Privacy Policy (FreshWorks)

This policy recognizes Akixi’s commitment to safeguarding user data within the Support Ticket Login and Reporting Service through FreshWorks.