Microsoft Teams

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Building telephony value-added service (VAS) on Microsoft Teams

Akixi’s CX Analytics for Microsoft Teams portfolio enables Service Providers to uplift their Microsoft Teams PSTN attached calling solutions and deliver greater customer value.

 

Supporting Direct Routing, Operator Connect, and Teams Phone Mobile alike, Akixi’s Microsoft Teams native, real-time CX analytics and CRM integration provide a powerful tool for service differentiation.

 

 

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Business Insights
Call reporting, insights, and productivity measurement

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Call Center Reporting
Address the informal contact center needs of businesses

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CRM Integration
Provides fast caller ID and dialing for 200+ CRM applications

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Service Provider First

By reducing the friction of onboarding Akixi analytics, partners can accelerate their time to revenue and reduce associated costs of new product introduction.

  • 100% cloud-based
  • Simple consumption based licensing models
  • Streamlined 2-click customer provisioning
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Actionable, real-time reporting

Improve product differentiation with the Microsoft Teams PSTN calling capabilities enabled with Akixi.

  • Eliminate ~15 minutes of data collection delays
  • Flexible reporting combining historic and real-time data
  • Actionable call insights driving vertical-specific solutions
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Native Microsoft Teams UX

Optimise the end-user experience by delivering an analytics service consumed entirely via the Microsoft Teams native app, creating the opportunity to deliver unique differentiation into your Teams offer.

  • Enhance end-user engagement
  • Improved CX with simple provisioning
  • Keep provisioning, support and CX consistent
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Putting Service Providers in the strongest position

The Akixi portfolio is built on three key pillars that help Service Providers address the challenges of decreased revenue, margin and differentiation they often face when positioning Microsoft Teams to customers.

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Book a demo
Why not book a demo with our team to find out more about our Microsoft Teams integration?
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Looking for wider integration?
Beyond integrating seamlessly with Microsoft Teams Phone, the Akixi portfolio also supports Cisco Webex Calling to ensure coverage of the major cloud communications platforms.
Explore Cisco Integration
Want to learn more about our CX and communication insights?

If you’re ready to transform customer experiences with Akixi, so are we. If you want to see our portfolio in action or would like to make any enquiries, contact us or book a demo.

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