Hero image

Microsoft Teams Call Analytics,
CRM Integration, and Call
Recording Solutions

Empower Your Portfolio: Real-Time Call Reporting, CRM Efficiency, and Compliance
to drive Measurable Outcomes on Microsoft Teams Phone.

Book a Demo
Differentiate and Grow Margins with Real-Time Analytics, CRM, and Call Recording

Differentiate your services, increase your margins, and deliver the outcomes customers expect with solutions that add measurable value to any Microsoft Teams environment. Akixi brings Microsoft Teams analytics, certified Teams call recording, and CRM integration into your Teams proposition, helping you reduce churn risk, win competitive deals, and provide higher-value, outcome-led services

Akixi is built for service providers and MSPs delivering Microsoft Teams Direct Routing, Operator Connect, and Teams Phone solutions.

Real-Time Call Analytics Microsoft Teams Phone
Give customers live visibility of call activity and performance across queues, teams, and locations. Real-time and historic views provide Teams call insights and Teams call reporting to help manage demand, staffing, and service levels from a single source of truth.
300+ CRM Integrations
Connect Teams calling into the customer’s CRM so calls, notes, and outcomes are captured automatically. This supports accurate forecasting, follow-up, and operational reporting through Teams CRM integration.
Certified Call Recording Solutions
Provide compliant, auditable recording for Microsoft Teams calls. Customers can quickly locate and replay interactions to support quality monitoring, training, dispute resolution, and regulatory obligations through certified Teams call recording.

Why Choose Akixi

Provide higher-value solutions customers rely on

Increase deal size and strengthen customer loyalty by positioning your Microsoft Teams offer as an essential part of their operations.

  • Increase ARPU with high-value add-ons
  • Reduce churn through operational reliance
  • Support renewals by demonstrating clear business outcomes
Discover
Deliver on essential customer outcomes

Move beyond features and demonstrate measurable improvements in performance, operations and customer experience.

  • Improve customer service levels and responsiveness
  • Create more streamlined operations and workflows
  • Support better resource planning with real-time data
Vertical-Specific Microsoft Teams Reporting and Capabilities

Differentiate your Microsoft Teams offer with capabilities aligned to real customer experience and compliance challenges across key sectors.

  • Build sector-ready propositions for healthcare, finance, legal, automotive, and more
  • Show industry expertise in tenders and competitive bids
  • Accelerate sales with clear, repeatable outcome-led propositions
Discover
Simple adoption and delivery for service providers

Enhance your Microsoft Teams offer with products designed to be simple to deliver, support, and scale.

  • Easy provisioning and onboarding
  • Simple consumption-based licensing models
  • Consistent, repeatable deployment across customers
Ready to differentiate your offer?


Akixi for Teams: Delivering Targeted Customer Outcomes by Industry

Financial Services
In the Financial Services sector, strict regulatory oversight (such as MiFID II, Dodd-Frank, and various national laws) mandates that all client communications must be recorded, stored securely, and easily retrievable for audit purposes. Akixi's Call Recording solution, certified for Teams, provides non-negotiable compliance. Beyond simple storage, our call analytics ensure that supervisory personnel can monitor agent activity, track call data trails, and instantly locate specific interactions, transforming a regulatory burden into a valuable data set for performance and risk management. This capability is critical for firms leveraging Teams Phone for trading, advisory, and customer service desks.
Healthcare
For healthcare providers utilizing Microsoft Teams for both internal and patient communication, maintaining HIPAA/GDPR compliance and ensuring quality patient outcomes are paramount. Akixi’s real-time analytics addresses the core challenges of patient access: minimizing hold times and maximizing first-call resolution. Our solutions enable real-time monitoring of queue abandonment rates and staff availability, allowing administrators to swiftly adjust staffing based on demand spikes. By ensuring detailed audit trails and secure recording of all patient interactions over Teams Phone, we help healthcare organizations protect patient data while elevating the standard of care coordination.
Professional Services
Professional services firms, including legal and consulting groups, rely on billable hours and rapid, accurate client responses. For these organizations, every call is a revenue opportunity or a client satisfaction metric. Akixi integrates seamlessly with leading CRMs (like Salesforce and Dynamics) used by consultancies, instantly logging client interaction history directly against the account record. This saves significant non-billable time, enhances data accuracy for reporting, and ensures that follow-up is timely and context-aware - a crucial factor in maintaining high client retention rates and maximizing utilization across service teams.
Automotive Dealerships
For automotive dealerships, phone leads are gold. Akixi’s solution addresses the challenge of missed sales opportunities and poor lead management that often plague large sales floors. Our Call Analytics provide immediate insight into which marketing channels are driving calls, how quickly leads are being answered by sales teams, and the average call duration for high-value inquiries. This data is crucial for optimizing ad spend and coaching sales personnel. By integrating call data directly into the dealership's CRM, every inbound service query or sales lead is tracked from first touch to closing, maximizing the conversion rate of valuable phone traffic.
Recruitment & Staffing
In the competitive world of recruitment, the speed and quality of candidate/client communication are paramount. Staffing agencies rely on high-volume outbound calling and rapid response times. Akixi's real-time Call Analytics give recruiters visibility into activity levels, call outcomes (placement success, initial contact), and time spent on the phone vs. idle time. This data is critical for performance coaching and resource allocation. Furthermore, CRM Integration ensures every candidate and client interaction, whether a recorded call or just call metadata, is automatically logged, eliminating manual data entry and ensuring compliance with privacy regulations regarding communication history.
Retail
For multi-site retail organizations, maintaining consistent service quality across all locations is a critical challenge. Akixi's Call Analytics provide managers and central operations with real-time, consolidated reporting on every branch's communication performance, regardless of geographic location. This allows for precise monitoring of key metrics, such as answering speed, call volume peaks, and transfer success rates, helping to optimize staffing schedules. Our solution ensures that all customer service interactions, whether related to order fulfillment or inquiries, are trackable and auditable through integrated CRM solutions, supporting the omni-channel experience and driving down abandoned calls during busy shopping periods.