Akixi CX Analytics enables service providers to enhance their cloud communications value-added services portfolio by delivering true real-time call reporting, rapid deployment, and an intuitive user experience.
Platform Availability
Real-Time CX Insights
Gain a real-time overview of calling operations to monitor and optimize key metrics. Easily spot areas for improvement and boost team performance with actionable insights.
Productivity and Agent Performance
Enhance visibility with detailed performance reports and agent activity insights. Support top performers, guide lower performers, and optimize workloads to drive team success.
Customer Service Excellence
Identify peak call times, adjust resources to reduce wait times, and recapture dropped calls with real-time monitoring. Improve customer experiences with smarter queue management.
Comprehensive Call Metrics
Track call performance by time intervals, set benchmarks, and streamline operations with customizable dashboards and wallboards for data-driven decisions.
Informal Contact Center
Many organizations, regardless of size, rely on teams that interact with customers daily, creating a demand for cost-effective and efficient tools. These informal contact centers require similar functionality to formal contact centers but without the heavy investment or complexity.
Akixi’s CX Analytics empowers Service Providers to cater to this untapped market with flexible, scalable, and affordable solutions tailored to informal contact center needs.
Enhanced Call Center Reporting (ECCR)
Replace BroadWorks Enhanced Call Center Reporting (ECCR) with Akixi CX Analytics for a low-risk, low-impact, and low-friction alternative. Deliver a seamless experience that retains satisfied call center customers while maximizing efficiency and cost savings.
Seamless CX Analytics integration with other value-added services
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